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STAR surveys for Housing Associations


Marketing Assistance Ltd has recently set up a flexible system – STAR SUPPORT - to help in the running of STAR Surveys – satisfaction surveys for Housing Association tenants and residents


From recent experience of working with a number of Housing Associations we understand that Housing Associations have many of the required skills ‘in house’ but may need support or that extra pairs of hands to manage the extra workload.


STAR SUPPORT provides that help where required to help them carry out Tenant Surveys


Marketing Assistance Ltd is able to provide any or all of:


  • Sampling

Working with clients to establish the right number of completed questionnaires needed to meet the statistical reliability criteria, not only for the survey as a whole but also for individual sections such as area offices or types of housing stock.

  • Stuffing and mailing of questionnaires
  • Freepost reply service
  • On line surveys
  • Telephone interviewing
  • Face-to-face interviewing,
  • Data entry
  • Data analysis and data tables
  • Reports

This can be either a full descriptive report or a basic report which can them be tailored by in-house executives to meet their own reporting criteria.


A basic format of the STAR on-line survey can be seen at STAR Survey


We offer a flexible and cost effective market research consultancy service to Housing Associations and Local Authorities in the East of England. We will be very happy to meet with you to discuss a project on a no obligation basis and prepare a detailed quotation for your consideration. We are used to working to exacting budgets and tight timescales and we find our flexible approach often helps clients meet their required external deadlines.




Updated: 23 January 2012
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